UCC Summer Beds FREQUENTLY ASKED QUESTIONS
Do I need to pay a deposit when I make a booking?
Yes. A deposit of 30% is required at time of booking and is refundable up to 4 weeks prior to arrival.
Is the deposit refundable if I cancel?
The deposit is refundable up to 4 weeks prior to arrival. Any cancellation made 4 weeks prior to arrival; your deposit will be non-refundable.
Do I need to pay the balance of my booking before I arrive?
No. The full balance of your booking will be taken on arrival. Groups over 10 people, full payment will be take 10 days prior to arrival.
What happens if I need to cancel 3 weeks prior to my arrival?
The deposit will be non-refundable.
How do I cancel my booking?
The booking confirmation email that you will receive on completing your booking will contain full details on how to cancel your booking online.
Are utilities included in the price?
Yes. Utilities are included in the rates advertised.
What does utilities include?
These include energy costs, waste costs, secure car parking, Wifi.
Is a security deposit required on arrival?
For groups over 10 people a security deposit of €25 per person is required on check-in and will be returned within 48 hours after departure, subject to no damages caused to the property
When and where can I check in?
Check in is from 3pm on the day of arrival and guests should check in at the main reception of the building they have booked.
What time is check-in?
What time is check-out?
Are cots available?
Travel Cots are available on request. Please note your request in the Special Requests section at the time of your booking.
How often will the apartment be serviced during my stay?
Your apartment will be cleaned once on a weekly stay with fresh linen and fresh towels. Each guest will receive 1 bath towel and 1 hand towel
Are pets allowed?
Are the kitchens fully equipped?
Yes. We provide the following inventory in each apartment:
- Drinking Glasses & Wine Glasses
- Cups & Teaspoons
- Knifes & Spoons & Forks
- Plates, Bowls, Saucepans & Frying Pan
- Casserole Dish & Chopping Board
- Washing-Up Liquid
- Bottle Opener
- Basin & Draining Board
- Tea Towel
- Oven, Microwave, Toaster, Kettle & Fridge Freezer
- Soap, Miniature Shampoo & Shower Gel
- Complimentary Tea/Coffee pack on arrival
Are there laundry facilities?
Yes. Each Complex has its own Laundry with washing machines and dryers. Tokens can be purchased at reception. Cost is €2.50 for a wash and €2.50 for a dry. Detergent is not supplied , however, it can be purchased in a local convenience store.
Is the complex secure?
Yes. The complex is secure. Only guests with key card access will have access to car park, lifts and apartment.
What kind of heating is in the apartments?
Is there Wi-Fi available?
Yes. There is FREE Wi-Fi throughout the complex for guests. Guests will be given the password on check in.
Can I smoke in the apartment?
All apartments are non-smoking.
Are there hairdryers?
Limited number available at reception upon request. No charge applies.
Are there towels and linen provided?
Bed linen is provided and each guest will receive 1 bath towel and 1 hand towel. These are replaced weekly.
Are there televisions?
There is a television in the living room of each apartment.
Is there parking available?
Yes, on-site parking is available free of charge for resident guests.
Distance from Cork Airport?
Cork Airport is located approximately 9 km from UCC Campus Accommodation. A taxi journey from Cork Airport costs approximately €20 - €25 and takes about 20 minutes, depending on the time of travel.
Is the accommodation on a bus route into Cork City?
There are a number of bus routes 208, 220 (located outside each of our locations) that connect guests to the city centre.
How far is Cork City Centre?
Cork City Centre is approximately a 20-minute walk from Victoria Lodge, Victoria Mills and University Hall. It is a 15 minute walk from Castlewhite. There are a number of bus routes 208, 220 (located outside each of our locations) that connect guests to the city centre. A taxi into the city centre will cost approx. €8.